Last year, the finance team at a mid-market professional services firm received eight reports of the same phishing email: a convincing American Express impersonation tailored to the firm's accounts payable workflow.
The reports sat in a queue for three days. The analyst team was backlogged. By the time someone reviewed it, two more employees had opened it.
Nobody trained on that email. It was never converted into a simulation. It disappeared into a ticket. The best threat intelligence that firm would ever have – a real attack, shaped around their real organization, by attackers who'd done their homework – went to waste.
This is the gap Frame Phishing Triage closes.
The triage problem isn't volume. It's what happens after.
Most security teams understand the first half of the problem: too many reported emails, too few analysts, a backlog that never clears. The solutions the market offers are faster queuing, better filtering, more analyst tooling.
Frame's view is that the real problem is further downstream. Even when triage works, when an analyst correctly identifies a malicious email, strips it from the org's inboxes, and closes the ticket, the most valuable thing in that email is discarded.
The attack pattern. The sender construction. The social engineering hook tailored to your org. The exact lure that convinced one of your employees to report it.
That's your training material. And it's being thrown away every day.
According to the Verizon 2024 Data Breach Investigations Report, 68% of breaches involved a human element. Phishing and social engineering are the dominant vectors. The Anti-Phishing Working Group tracked over 932,000 unique phishing attacks in Q3 2024 alone – a number that has continued climbing. The volume of employee-reported suspicious emails has never been higher. Neither has the cost of letting them pile up unresolved.
Frame Phishing Triage captures what competitors discard.
Frame's Triage Engine analyzes every reported email: headers, links, attachments, and sender signals. It surfaces a verdict with reasoning in seconds. The reason it's unusually good at spotting convincing attacks is that it uses the same AI that builds them. Frame's detection model has constructed thousands of phishing simulations. It knows exactly what a well-crafted lure looks like, because it wrote the playbook. A similarity engine groups variant emails from the same campaign into a single investigation rather than five separate tickets. One-click remediation strips confirmed threats from every inbox in the organization.
Then, with one more click, any confirmed phishing email becomes a simulation template. The attack becomes the training. The more your organization is targeted, the sharper your training gets.
Legacy vendors have built this as an expensive add-on. Frame gives it to you as part of the platform. No upsell.
A few specifics on the solution worth noting:
- Analyst-safe link review surfaces every URL in a reported email without making it clickable, so analysts can inspect what employees were sent without accidentally triggering it themselves.
- Full metadata and header visibility lives under a single Details view. Threat intelligence link-outs let analysts navigate to VirusTotal and other feeds directly from the triage UI. And when the investigation closes, the employee who reported the email receives a notification on the outcome, closing the feedback loop that most platforms leave open.
- Google Workspace and Microsoft 365 integrate in under five minutes. The existing Frame report button requires no change to employee behavior.
One loop. No legacy vendor can replicate it.
The release of Phishing Triage completes the closed-loop platform Frame has been building since launch: from the moment an employee receives an attack to the moment the board sees proof your program is working.
An employee gets phished. They report it using the same button they've always used. Triage captures it and analyzes it in seconds. The analyst classifies it in one click. Deleted from every inbox. The real phishing email becomes a simulation template. That simulation goes org-wide. Employees who fail get automatic post-click training built around exactly what they fell for. Their risk score updates. An Action Plan fires tailored follow-up training. Behavior change is measured. The board sees the data.
Every node in that loop is available today. The only thing left to do is run it. Schedule a demo to see Frame in action.
TL;DR
Frame's Phishing Triage converts real employee-reported phishing emails into simulation templates, turning every attack your org receives into training material. AI analysis surfaces a verdict with reasoning in seconds. One-click remediation strips confirmed threats org-wide. And the same email that just hit your employees becomes the simulation your whole organization trains on before the next one arrives. Built into the platform. No upsell. No production queue. No wasted threat intelligence.
